MagView will soon be going live with our newest support tool, the MagView Help Center, powered by FreshDesk. While this means a great deal for our Support team on the back end, what does this mean for our customers?
Live Chat Integration
For the first time ever, MagView can now offer live chat with our support team. This will enable us to provide instant feedback for quick issues, and a rapid online response when a ticket does need to be created. Our agents will be able to send you documentation or route your inquiry to the correct party in moments.
One of limitations of our previous systems has been a lackluster or non-existent customer portal. FreshDesk offers a more robust and customer-friendly portal, where you can check up on your existing tickets, open a new one, or browse historic records of previous issues.
Customer Knowledge Base
Another fast resolution tool is the customer facing knowledge base, which houses articles, documents, and eventually videos to provide answers to your questions. This is a self-help tool that saves time from opening a ticket or placing a call to our support team. While we still want to hear from you, we also want to provide you with as many tools as possible to quickly get you back to your patients and your practice.
To find out more about our products, services or any add-on modules and how they can help your facility, please visit us online at www.magview.com, or you can reach out to your account manager to request a demonstration.